Here's your one-stop for information on Hotjar plans and pricing:
- Where to find plan prices?
- What does each plan include?
- What happens if I exceed my plan's daily session rate?
Where to find plan prices?
Our plans are on a per-site basis. This means each site you create will have its own plan. You can find our current pricing information at Hotjar pricing. Based on your plan, each Site on your Account has a daily session capture (Recording) rate. Below are the Daily Session Rates on Hotjar plans:
|
Plan Billed Monthly |
Daily Recording Rate |
|
Basic |
35 Sessions |
|
Plus $/€39 |
100 Sessions |
|
Business $/€99 |
500 Sessions |
|
Business $/€189 |
1,500 Sessions |
|
Business $/€289 |
2,500 Sessions |
|
Scale $/€389 |
4,000 Sessions |
|
Scale $/€589 |
8,000 Sessions |
|
Scale $/€989 |
15,000 Sessions |
|
Need more? |
What does each plan include?
|
Heatmaps |
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|
|
Basic |
Plus |
Business |
Scale |
|
Access Continuous Heatmaps Beta? |
Yes |
Yes |
Yes |
Yes |
|
Rate of daily data collection for Continuous Heatmaps? |
35 daily sessions |
100 daily sessions |
Starting at 500 daily sessions |
Starting at 4000 daily sessions |
|
How many Manual Heatmaps can I have? |
3 |
Unlimited |
Unlimited |
Unlimited |
|
How much data can I capture per Manual Heatmap? |
1,000 pageviews per Manual Heatmap snapshot |
2,000 pageviews per Manual Heatmap snapshot |
10,000 pageviews per Manual Heatmap snapshot |
10,000 pageviews per Manual Heatmap snapshot |
|
Recordings |
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|
|
Basic |
Plus |
Business |
Scale |
|
How many Recordings can I have stored in my dashboard? |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
|
Rate of daily data collection for Recordings? |
35 Recordings per day |
100 Recordings per day |
Starting at 500 Recordings per day |
Starting at 4000 Recordings per day |
|
Feedback Tools: Surveys and Incoming Feedback |
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|
|
Basic |
Plus |
Business |
Scale |
|
How many Surveys can I have at one time? |
3 |
UNLIMITED |
UNLIMITED |
UNLIMTED |
|
How many Incoming Feedback widgets can I have at one time? |
3 |
UNLIMITED |
UNLIMITED |
UNLIMTED |
|
How many responses can I collect from each feedback tool? |
UNLIMITED |
UNLIMITED |
UNLIMITED |
UNLIMITED |
|
Advanced Features |
|
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|
|
Basic |
Plus |
Business |
Scale |
|
No |
No |
Yes |
Yes |
|
|
Targeting |
URL Only |
URL and JavaScript events |
URL and JavaScript events |
URL and JavaScript events |
|
Start recording users on specific pages |
No |
Yes |
Yes |
Yes |
|
Yes |
Yes |
Yes |
Yes |
|
|
Yes |
Yes |
Yes |
Yes |
|
|
Date |
Date, New User, Visited URL, Exit URL, Landing URL, Session Duration, Page Count, events, Favorite, Hotjar User ID, Country, Device, Browser, and Operating System. |
All of the previous filters plus Referrer URL, Rage Click and U-Turn* |
All of the previous filters plus Referrer URL, Rage Click and U-Turn* |
|
|
Choose percentage of users who will see Feedback widget |
No |
Yes |
Yes |
Yes |
|
No |
No |
Yes |
Yes |
|
|
Remove Hotjar logo from Feedback tools and shared Heatmaps/Recordings |
No |
No |
Yes |
Yes |
|
Custom colors for Incoming Feedback and Survey tools |
No |
No |
Yes |
Yes |
|
Optimizely, Google Optimize, Hubspot, Segment, Omniconvert, Zapier, and Slack Integration |
No |
No |
Yes |
Yes |
| Identity management (SSO) |
No |
No |
No |
Yes |
| Onboarding with Hotjar Specialist |
No |
No |
No |
Yes |
|
Data Retention |
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How long is my data stored? Learn more about data retention here. |
Analytics Tools: 365 days from the date the data was collected. (Recordings, Heatmaps) Feedback Tools: Indefinitely (Surveys and Incoming Feedback)
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What happens if I exceed my plan's daily session rate?
The amount of data Hotjar tracks is based on your plan's daily session limit. If your plan covers all your site traffic, then Hotjar will capture all sessions that it detects. If you exceed your daily Recording (session) rate, Hotjar will sample your traffic. To learn more, check out our article, What happens if I exceed my plan's data collection limit? You can also read more about the importance of having 100% coverage on our Don't miss out on insights page.
To determine whether or not your Hotjar plan is a good fit for the amount of traffic your site receives, check out the traffic coverage widget to see the percent of total traffic that Hotjar is capable of tracking.
Find the traffic coverage widget on the top right corner of your Hotjar dashboard.
The button will show your current traffic coverage percent, and you can click on it for a more detailed breakdown:
