Here's your one-stop for information on Hotjar plans and pricing:
- Where to find plan prices?
- What does each plan include?
- What happens if I exceed my plan's daily session rate?
Where to find plan prices?
Our plans are on a per-site basis. This means each site you create will have its own plan. You can find our current pricing information at Hotjar pricing. Based on your plan, each Site on your Account has a daily session capture (Recording) rate. Below are the Daily Session Rates on Hotjar plans:
|
Plan Billed Monthly |
Daily Recording Rate |
|
Basic |
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Plus $/€39 |
100 Recordings |
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Business $/€99 |
500 Recordings |
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Business $/€189 |
1,500 Recordings |
|
Business $/€289 |
2,500 Recordings |
|
Scale $/€389 |
4,000 Recordings |
|
Scale $/€589 |
8,000 Recordings |
|
Scale $/€989 |
15,000 Recordings |
|
Need more? |
What does each plan include?
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Heatmaps |
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Basic |
Plus |
Business |
Scale |
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How many Heatmaps can I have? |
3 at one time. You can delete old ones to make room for new ones. |
Continuous Heatmaps* |
Continuous Heatmaps* |
Continuous |
|
How much data can I capture? |
1,000 pageviews per Heatmap |
Heatmaps generated from sessions data Hotjar Plus has a daily session rate of 100 Recordings |
Heatmaps generated from sessions data Based on your plan, each site has a daily session rate. |
Heatmaps generated from sessions data Based on your plan, each site has a daily session rate. |
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Recordings |
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Basic |
Plus |
Business |
Scale |
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How many Recordings can I have stored? |
300 at one time. You can delete old ones to make room for new ones.
|
Continuous Capture* |
Continuous Capture* |
Continuous Capture* |
|
How many Recordings can I capture? |
Snapshot size of 100 Recordings |
Each site on your account has a daily Recording rate. Hotjar Plus has a daily session recording rate of 100 Recordings
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Each site on your account has a daily Recording rate. See your plan's daily session recording rate: |
Each site on your account has a daily Recording rate. See your plan's daily session recording rate: |
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Do I have access to Continuous Daily Recordings? |
No |
Yes |
Yes |
Yes |
|
Feedback Tools: Surveys and Incoming Feedback |
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Basic |
Plus |
Business |
Scale |
|
How many Feedback tool widgets can I have at one time? |
3 of each kind. You can delete old ones to make room for new ones. |
UNLIMITED |
UNLIMITED |
UNLIMTED |
|
How many responses can I get with widgets? |
UNLIMITED |
UNLIMITED |
UNLIMITED |
UNLIMITED |
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Advanced Features |
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Basic |
Plus |
Business |
Scale |
|
No |
No |
Yes |
Yes |
|
|
Targeting |
URL Only |
URL and JavaScript triggers |
URL and JavaScript triggers |
URL and JavaScript triggers |
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Start recording users on specific pages |
No |
Yes |
Yes |
Yes |
|
Manual |
Manual and automatically using JavaScript |
Manual and automatically using JavaScript |
Manual and automatically using JavaScript |
|
|
Yes |
Yes |
Yes |
Yes |
|
|
New User, Visited URL, Exit URL, Landing URL, Session Duration, Page Count, Tags, Favorite, Hotjar User ID, Country, Device, Browser, and Operating System. |
Same as Basic. |
All of the previous filters plus Referrer URL, Rage Click and U-Turn* |
All of the previous filters plus Referrer URL, Rage Click and U-Turn* |
|
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Choose percentage of users who will see Feedback widget |
No |
Yes |
Yes |
Yes |
|
No |
No |
Yes |
Yes |
|
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Remove Hotjar logo from Feedback tools and shared Heatmaps/Recordings |
No |
No |
Yes |
Yes |
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Customize button color for On-site Surveys |
No |
No |
Yes |
Yes |
|
Optimizely, Google Optimize, Hubspot, Segment, Omniconvert, and Slack Integration |
No |
No |
Yes |
Yes |
| Identity management (SSO) |
No |
No |
No |
Yes |
| Onboarding with Hotjar Specialist |
No |
No |
No |
Yes |
|
Data Retention |
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How long is my data stored? Learn more about data retention here. |
Analytics Tools: 365 days from the date the data was collected. (Recordings, Heatmaps) Feedback Tools: Indefinitely (Surveys and Incoming Feedback)
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What happens if I exceed my plan's daily session rate?
How much data you capture is based on how many sessions are available in your plan. If your plan covers all your site traffic, then all sessions will be captured. If you exceed your daily Recording (session) rate, Hotjar will sample your traffic. To learn more about your Daily Recording rate and continuous sampling, you can check out our article on How Continuous Capture works.
If you ever need to know whether your current plan is big enough to cover your site traffic, you can check whether your traffic coverage includes all of the potential traffic Hotjar could track.
Find the traffic coverage widget on the top right corner of insights.
The button will show your current traffic coverage, click on it for a more detailed breakdown.
Sampling works differently for Basic Plan Customers
For Basic Plan Customers, if your site gets more pageviews than the plan limit, Hotjar will collect data from a sample of your site’s daily traffic. There are no overage charges.