All Hotjar users associated with your account have the ability to use Visitor Lookup to perform a search for personal data associated to individual visitors of your site.
In order for the Visitor Lookup to identify a specific visitor, the email address of the visitor has to have been entered into our Incoming Feedback widget.
Email addresses shown within Heatmaps and Recordings can not be linked to the search results.
If you are not a Hotjar user and would like to see your Visitor Lookup Results, please contact the Hotjar user that collected your data. Hotjar CANNOT do this for you, only the Hotjar user can.
Using the Visitor Lookup
In the Settings menu, click Visitor Lookup.
Select the Organization to search in the drop-down menu.
Enter the email of the visitor you'd like to lookup.
Only one email address or visitor can be entered per form. If you would like to look up an individual with multiple email address or multiple visitors, a request will need to be submitted for each one.
Enter emails of those who should be notified once the search is completed.
This step can have multiple or a single email entered into the field. If you are entering multiple emails, make sure to separate them with a comma.
Click Submit Request
Once a request is submitted, please allow up to 24 hours to receive the results if any are found.
Click Submit New Request to lookup another user or email address.