Deleted data is unretrievable
As soon as the Delete button is clicked, an automated process is initiated that immediately makes your Hotjar data unavailable to the team members that were associated with the account.
For more information, check out our Data Retention Policy.
Individual feedback responses, as well as entire reports and widgets, can be deleted from the Hotjar dashboard with a Read & Write permission or higher.
- Heatmaps
- All Recordings and individual Recordings
- Incoming Feedback responses and widgets
- Survey responses and widgets
How to delete Heatmap data
Select Delete in the drop-down menu of the Heatmap you'd like to delete.
Click Yes, Delete to confirm the deletion.
Once the Heatmap has been deleted, you will see a blue pop up at the bottom right-hand side of your screen confirming the deletion.
How to delete an individual Recording
Click on the checkbox at the beginning of the row.
Select Delete to confirm the deletion.
How to delete all or multiple Recordings
Click the checkbox at the top of the list.
Select Delete to delete the number of Recordings on the current page.
Click Select all recordings to delete all the Recordings related to the filter you have set.
This means that if you have a filter for the “Last 30 days”, it will delete the Recordings from that time frame, and not all the Recordings belonging to the site.
There may be a delay in the deletion of Recordings
This is due to the deletion happening in the background. Please allow a few minutes after selecting to delete all Recordings to see them removed from your dashboard.
How to delete an Incoming Feedback response
Click on the trashcan icon on the bottom right-hand corner of the feedback response.
Click Yes, Delete to confirm the deletion.
Once the response has been deleted, you will see a green pop up at the bottom right-hand side of your screen confirming the deletion.
How to delete an Incoming Feedback widget
Select Delete in the drop-down menu of the Incoming Feedback widget you'd like to delete.
Click Yes, Delete to confirm deletions.
Once the widget has been deleted, you will see a blue pop up at the bottom right-hand side of your screen confirming the deletion.
How to delete individual Survey responses
Click on the trashcan icon on the far right of the Survey response.
Click Yes, Delete to confirm the deletion.
Once the response has been deleted, you will see a green pop up at the bottom right-hand side of your screen confirming the deletion.
How to delete a Survey widget
Select Delete in the drop-down menu of the Survey widget you'd like to delete.
Click Yes, Delete to confirm deletions.
Once the Survey has been deleted, you will see a blue pop up at the bottom right-hand side of your screen confirming the deletion.
