From Friday July 1, 2022 we're moving accounts that were created before April 20, 2022 to our updated pricing model.
Under the updated pricing model, we've grouped Surveys and Feedback into a separate product called Ask that’s priced based on the number of responses you want to collect across Surveys and Feedback. Heatmaps and Recordings will be grouped into a separate product called Observe and will still be priced based on the number of daily sessions.
Both products, Observe and Ask, will have the Basic (free), Plus, Business, and Scale plans available, and the selected plan can be different for each product.
See the Updating our pricing model blog post for all the details on this update.
Feedback and Survey widgets can be deleted by Team Members with a Read & Write access or higher. Individual recordings, feedback responses, and survey responses can also be deleted.
As heatmaps are only created when clicking View heatmap for a particular URL and not stored on the Heatmaps page, there is no deletion option needed. If you've pinned a reference to a heatmap on the sidebar, you can unpin it by hovering over its name and then clicking the dropdown menu and selecting Unpin.
- All Recordings and individual Recordings
- Feedback responses and widgets
- Survey responses and widgets
Deleted data is unretrievable
As soon as the Delete button is clicked, an automated process is initiated that immediately makes your Hotjar data unavailable to the team members that were associated with the account. For more information, check out our Data Retention Policy.
How to delete an individual Recording
Click on the checkbox at the beginning of the row.
Select Delete to confirm the deletion.
How to delete all or multiple Recordings
On the Observe Basic plan, Recordings can only be filtered by Date
The Observe Basic plan only allows for filtering of Recordings by Date. Additional filters are available on our paid Observe plans which you can find out more about on the Hotjar pricing page.
Click the checkbox at the top of the list.
Select Delete to delete the number of Recordings on the current page.
Click Select all recordings to delete all the Recordings related to the filter you have set.
This means that if you have a filter for the “Last 30 days”, it will delete the Recordings from that time frame, and not all the Recordings belonging to the site.
There may be a delay in the deletion of Recordings
This is due to the deletion happening in the background. Please allow a few minutes after selecting to delete all Recordings to see them removed from your Recordings list.
How to delete a Feedback response
Click on the trashcan icon on the bottom right-hand corner of the feedback response.
Click Yes, Delete to confirm the deletion.
Once the response has been deleted, you will see a green pop up at the bottom right-hand side of your screen confirming the deletion.
How to delete a Feedback widget
Select Delete in the drop-down menu of the Feedback widget you'd like to delete.
Click Yes, Delete to confirm deletions.
Once the widget has been deleted, you will see a blue pop up at the bottom right-hand side of your screen confirming the deletion.
How to delete individual Survey responses
Click on the trashcan icon on the far right of the Survey response.
Click Yes, Delete to confirm the deletion.
Once the response has been deleted, you will see a green pop up at the bottom right-hand side of your screen confirming the deletion.
How to delete a Survey
Select Delete in the drop-down menu of the Survey widget you'd like to delete.
Click Yes, Delete to confirm deletions.
Once the Survey has been deleted, you will see a blue pop up at the bottom right-hand side of your screen confirming the deletion.
