As soon as the Delete button is clicked, an automated process is initiated that immediately makes your Hotjar data unavailable to the users that were associated to the account. We will delete all data from our active database and backups within 30 calendar days.
Deleting Individual Survey Responses
Click on the trashcan icon on far right of the Survey response.
Click Yes, Delete to confirm deletion.
Once the response has been deleted, you will see a green pop up at the bottom right-hand side of your screen confirming the deletion.
Deleting a Survey Widget
Select Delete in the drop-down menu of the Survey widget you'd like to delete.
Click Yes, Delete to confirm deletions.
Once the widget has been deleted, you will see a blue pop up at the bottom right-hand side of your screen confirming the deletion.
Only users with Read & Write access and higher will be able to delete Surveys.