For help with updating your invoice details such as company name, address, VAT/GST number visit our How to Update Invoice Details article.
You must have Account Owner access
No other team member besides the Account Owner can update payment details. If you are not an Account Owner, you will not have access to the payment details section.
Updating your payment details
Go to your Plans & Billing page.
Click on Edit inside the Payment Method box.
Update your new payment details.
Either credit cards or PayPal information can be added to the payment field.
For more information on our payment options, visit our Payment Methods article.
Updating your billing details will retry any recently failed payments
If Hotjar fails to process your subscription payment with the card currently on file, updating your billing method will automatically retry the transaction if the failure happened within 15 days. If you're still seeing a payment failure after updating the card on file, more information can be found on our Why Hasn't my Payment Gone Through? article.
Why am I being asked to verify my subscription amount when updating payment details?
Any updates to billing details may require additional bank verification. You won't be charged today for the amount in your bank's verification window when editing payment details. You'll be charged for your subscription at your next billing date.
Deleting your payment details
Deleting your payment details requires all Sites to be on the Ask Basic and Observe Basic plans
Before deleting your payment details, you'll need to downgrade any Sites currently on a paid plan to our free Ask Basic and Observe Basic plans.
Go to your Plans & Billing page.
Downgrade any Sites that are on a paid plan to the Ask Basic and Observe Basic plans.
Click on Delete inside the Payment Method box.
Click on Delete payment details to confirm deletion of your payment details.
