This article steps through updating your payment method. For help with editing your invoice details visit our How to Update Invoice Details article. If you're seeing issues with a declined payment, visit our article on Why Hasn't my Payment Gone Through.
It's not possible to delete payment details in-app, you can cancel plan subscriptions by downgrading to Basic
Payment details can be updated in-app, however it's not possible to remove your payment details. To cancel your subscription, downgrade the currently subscribed plan to Basic from your Subscriptions page. For a step-by-step guide on canceling a subscription, see our How to Cancel your Hotjar Plan article.
Updating your payment method
Click your profile image and select Billing, then on the next page click Payment details.
This will take you to your Payment details page.
Click on Change and enter the new payment details.
When updating your payment details, your bank may ask you to re-verify your subscription amount
Any updates to billing details may require additional bank verification. You won't be charged today for the amount in your bank's verification window when editing payment details. You'll be charged for your subscription at your next billing date.
After you've finished editing, click Save payment details.
Updating your billing details will retry any recently failed payments
If Hotjar fails to process your subscription payment with the card currently on file, updating your billing method will automatically retry the transaction if the failure happened within 15 days. If you're still seeing a payment failure after updating the card on file, more information can be found on our Why Hasn't my Payment Gone Through? article.