Data collected with Hotjar is timestamped in Universal Time Coordinated (UTC) on our servers, then displayed in the timezone set within your browser. We determine your timezone based on the settings in your browser.
For example, if a user were to browse a site in the EST at 10:00, and someone in the CEST were to view the recording - the time would be converted to that timezone and be shown as 16:00.
Timestamps downloaded/exported from Hotjar are not in local timezone
When exporting or downloading Hotjar data into a spreadsheet, the timestamps are shown in UTC timezone.
Timestamp formats within Hotjar's interface
If the date/time of data collection is earlier than the start of this year: Display “Day Month Year”, eg. “13 March 2017”.
If the date/time of data collection is older than a week: Display “Day Month”, eg. “13 March”.
If the date/time of data collection is less than a week: Display according to the following table:
How to see the exact date/time of week-old data
By hovering over the text in the date field, a tooltip should appear. This tooltip indicates the exact date/time of when the Recording ended converted to your current timezone.