In order for Hotjar to connect Feedback responses submitted through Polls, and/or Incoming Feedback to Recordings, consent will need to be granted.
Connecting the two tools gives you a better understanding of the visitor's overall experience.
- What does this mean to the user?
- How to turn on the ability to grant/withdraw consent
- What does granting consent allow?
What does this mean to the user?
When you are about to submit your response through a Feedback tool, such as Polls, or Incoming Feedback, you will see the following message:
If you have not granted consent by selecting the “X”, your feedback will still be submitted, but there will be no User ID or searchable Recording associated with the visit.
If you have granted consent by selecting the checkmark, the same User ID that is assigned to the Feedback response can now be assigned to a Recording that can display your behaviors and interactions on the site.
This optional feature can always be disabled if you no longer want Recordings to be connected to Feedback responses.
How to turn on the ability to grant/withdraw consent
When the visitor is about to submit their response through a Feedback tool, meaning Polls, or Incoming Feedback, they will see the following message:
The Consent Statement is not editable.
If consent has not been granted, the User ID will be left blank on the Feedback results page. This will not skew the data in any way and the response will still be present, however, no user ID or Recording will be linked to that response.
If consent has been granted, the same User ID that is assigned to the Feedback response will have the possibility to correspond to a Recording. In order to search for the corresponding Recording, the User ID, found in the feedback response, can be manually entered into the Recordings Filter:
Surveys don't have a consent option
The only feedback tool that doesn’t offer this connection is Surveys which is due to the lack of User ID assignment.
What does granting consent allow?
Granting consent allows the owner/manager of the site to collect and combine the Feedback responses with:
- Any other feedback previously submitted from the same device
- Location (limited to the country)
- Language used
- Device and Browser used
- Custom Attributes (e.g. products or services being using)
- Behavior and Interactions on the page(s) visited
All Behavior and Interaction data collected will be retained for no longer than one year. It will then be automatically deleted. All Feedback responses data submitted is stored in accordance with our Data Retention Policy.
The right to withdraw this consent is present at any time. From the date when the withdraw of consent occurs, we will no longer combine Feedback responses with information about behavior.
Any data collected and combined from the date when consent was granted until the date of withdrawal would have been lawfully processed.
The legal basis for processing this data, which might include personal data, if any provided, is Article 6(1)(a) EU General Data Protection Regulation.¨