- What does this mean to the user?
- How to turn on the ability to grant/withdraw consent
- What does granting consent allow?
What does this mean to the user?
When you are about to submit your response through a Feedback tool, such as Polls, or Incoming Feedback, you will see the following message:
The Consent Statement is not editable
If you have not granted consent by selecting the “X”, your feedback will still be submitted, but there will be no User ID or searchable Recording associated with the visit.
If you have granted consent by selecting the checkmark, the same Hotjar User ID that is assigned to the Feedback response can now be assigned to a Recording that can display your behaviors and interactions on the site.
How to turn on the ability to grant/withdraw consent
Surveys don't have a consent option
What does granting consent allow?
Granting consent allows the owner/manager of the site to collect and combine the Feedback responses with:
- Any other feedback previously submitted from the same device
- Location (limited to the country)
- Language used
- Device and Browser used
- Custom Attributes (e.g. products or services being using)
- Behavior and Interactions on the page(s) visited
All Behavior and Interaction data collected will be retained for no longer than one year. It will then be automatically deleted. All Feedback responses data submitted is stored in accordance with our Data Retention Policy.
The right to withdraw this consent is present at any time. From the date when the withdraw of consent occurs, we will no longer combine Feedback responses with information about behavior.
Any data collected and combined from the date when consent was granted until the date of withdrawal would have been lawfully processed.
The legal basis for processing this data, which might include personal data, if any provided, is Article 6(1)(a) EU General Data Protection Regulation.¨