Try using our Heatmap Retaker
If your Heatmap has not captured correctly, you may want to consider retaking your screenshot before following the steps below.
If your website implements scroll to reveal, elements loaded dynamically, or your Heatmap screenshots being taken too early, there are a few different ways in which you can delay the screenshot
A Heatmap can be manually delayed by adding a snippet to the end of the URL and taking a custom screenshot to ensure a user does not trigger the Heatmap.
It's important you don't skip any of these steps.
Create a new Heatmap.
Under Advanced Options, set a Custom Screenshot URL.
This will be the same URL that you put in the page targeting field, except you'll add: ?hjDelay=10000.
Does your URL already contain query strings?
For example, http://www.example.com/mypage/?category=mycategory&option=1 with the hjDelay value as an additional query string would be http://www.example.com/mypage/?category=mycategory&option=1&hjDelay=10000.
Create the Heatmap.
Wait 5 minutes.
Visit the Custom Screenshot URL.
You'll have 10 seconds after the site begins loading to scroll to the bottom of the page and make sure all content is visible.
Repeat step 6 again for the mobile and tablet view.
The best way to capture these views, would be through using DevTools in Chrome.
You can also use the Chrome Developer tools to verify that a screenshot was taken. A similar request to the one shown below means the screenshot was successfully taken!