On the 11th July 2018 at 13:05 CEST / 07:05 EST, our engineers identified an issue which was causing a number of heatmaps to take a long time to be shown to users logged into Hotjar.
Why did this issue occur?
Hotjar introduced a new feature which suppressed images in recordings and this had an unexpected effect on our heatmap viewer.
What effect did this issue have on my site?
Based on our investigation, the issue did not affect any user websites.
What effect did this issue have on my data?
None. The issue only affected the viewing of heatmaps but not the collection of heatmap data.
What are we doing to ensure it doesn’t happen again?
Whilst the issue was caused by human error, we are planning on introducing a new set of tests which will allow us to detect similar issues more quickly in the future.