You must have Account Owner permissions to perform these steps.
Updates to our billing system mean that changing from monthly to yearly billing may not yet be available in-app
In February and March 2023, our team is updating our internal billing system. As a result, it may not be possible for you to change from a monthly to a yearly billing cycle in-app. Yearly payments may also need to be made by bank transfer instead of credit card or PayPal. When the billing system update is complete, we'll make changes to this article. In the meantime, if you'd like to change to a yearly billing cycle, contact Support.
Hotjar allows you to make yearly payments by manual invoice or automatically through your Subscriptions page. The billing cycle selected, either monthly or yearly, applies to your entire account and all Sites with a paid plan will be charged at that time. When changing your billing cycle from monthly to yearly in the middle of a current billing cycle, Hotjar will use pro-rata billing to determine the payment when you make the change.
When yearly payments are set up in-app on the Subscriptions page with a credit card or PayPal, a 20% discount prior to VAT is added to your bill. This discount applies even if you're receiving a bundle discount for having a paid plan for both Ask and Observe in-app with credit card or PayPal. Check out our Payment Methods article for an overview of all payment options.
Yearly payment is non-reversible
Once you move to yearly payments, you will not have the option to revert back to monthly payments until the year billing cycle is completed.
Automatic yearly payments in-app
Updates to our billing system mean that changing to yearly billing may not yet be available in-app
In February and March 2023, our team is updating our internal billing system. As a result, it may not be possible for you to change from a monthly to a yearly billing cycle in-app. Yearly payments may also need to be made by bank transfer instead of credit card or PayPal. When the billing system update is complete, we'll make changes to this article. In the meantime, if you'd like to change to a yearly billing cycle, contact Support.
Go to your Subscriptions page.
Click Manage subscriptions.
In the Billing period section, select Pay yearly.
You can also upgrade or downgrade any subscriptions in your account by clicking Change plan for the relevant Site. For more details, see How to Upgrade or Downgrade Your Hotjar Plans.
Click Continue to checkout.
Enter your Billing address, then click Continue to payment details.
Enter your Payment details, then click Set Payment Details.
After checking your changes on the Review order page, click Confirm and pay.
You'll be charged for a year immediately, including any pro-rata amount if you're making changes mid-billing cycle. When the payment is successful, you'll be shown a confirmation page.
How can I find my invoices for in-app yearly payments?
For in-app payments, yearly invoices, or receipts, can be viewed by the Account Owner on the Invoices page. You can read more about finding your invoices in How to Find and Download your Invoices.
What other payment methods are available?
Information on other acceptable methods of payment can be found in our article on Payment Methods.