Hotjar allows you to make yearly payments for your plans either by a manual invoice or automatically through your Plans & Billing page. The billing cycle selected, either monthly or yearly, applies to your entire account. This means you'll be charged for all plans across all the sites in your account on either the monthly or yearly cycle that you've chosen.
When yearly payments are set up in-app on the Plans & Billing page with a credit card or PayPal, a 20% discount prior to VAT is added to your bill. This discount applies even if you're receiving a bundle discount for having a paid plan for both Ask and Observe in-app with credit card or PayPal.
Automatic yearly payments in-app
Access to your Plans & Billing page
Only Account Owners can access the Plans & Billing page and can alter plans.
Go to the Plans & Billing page.
Choose the plans you'd like for your site and click Update Plans.
Verify Your Organization Details.
Set your payment details.
You will be charged for a year immediately once the upgrade has gone through. If you are upgrading in the middle of a billing cycle, you will be billed at a pro-rata rate.
Accepted payment methods are Credit Card and PayPal. Payments via invoice/bank transfer cannot currently be done in-app, although you can pay manually using invoice/bank transfer. Check out our Payment Methods article for an overview of all payment options.
Click Set Payment Details to confirm purchase.
Yearly payment is non-reversible
Once you move to yearly payments, you will not have the option to revert back to monthly payments until the year billing cycle is completed.
Manual invoice payment by bank transfer
Payment by bank transfer/invoice is limited to Ask or Observe Scale Plans
Invoicing is only available for our Ask or Observe Scale plans and accounts spending 389 $/€ or more per month. To upgrade to the Scale plan, reach out to our Sales team through the Hotjar pricing page.
Customers making yearly payments via manual invoice DO NOT receive the 20% discount available to customers that pay in-app via credit card or PayPal.
If you would like to get started setting up a manual invoice payment by bank transfer, reach out to our Sales team for a yearly estimate.
An estimate for the yearly subscription will be sent and once you've accepted, we can share the formal invoice. When we have received a purchase order or payment confirmation of the bank transfer, we will update and lock your yearly subscription for the year.
How do I downgrade once I've paid via a yearly invoice?
Once you’ve paid via invoice, the plans you've subscribed to will be locked within our interface. In order to alter your plan settings, contact our Support team for further assistance.
How do I downgrade once I've paid via a yearly invoice?
Once you’ve paid via invoice, the plans you've subscribed to will be locked within our interface. In order to alter your plan settings, contact our Support team for further assistance.
How can I find my invoices for in-app yearly payments?
For in-app payments, yearly invoices, or receipts, can be viewed by the Account Owner on the Invoices page. You can read more about finding your invoices in How to Find and Download your Invoices.
What other payment methods are available?
Information on other acceptable methods of payment can be found within Payment Methods.