Hotjar allows you to pay annually for your plans either by a manual invoice or automatically through your Hotjar dashboard.
When annual payment is set up in-app through your Hotjar dashboard with a credit card or PayPal, a 10% discount prior to VAT is added to your bill. Keep in mind that, this feature is currently for those who are on our V2 billing version.
Automatic annual payment in-app
Go to the Plans & Billing page.
Access to your Plans & Billing page
Only Account Owners can access the Plans & Billing page and can alter plans.
Choose the plan for your Site.
Set your payment details.
You will be invoiced for a year immediately once the upgrade has gone through. If you are upgrading in the middle of a billing cycle, you will be billed at a pro-rata rate.
Accepted payment methods are Credit Card and PayPal. Payments via invoice/bank transfer cannot currently be done in-app, although you can pay manually using invoice/bank transfer. Check out our Payment Methods article for an overview of all payment options.
Confirm purchase.
Annual payment is non-reversible
Once you move to annual payment, you will not have the option to revert back to monthly payment until the year billing cycle is completed.
Manual invoice payment by bank transfer
Invoice/Bank transfers cannot be done for agencies
Invoicing is only available on an annual cycle for our Business plans or higher, however, it is not available for agencies or accounts with multiple Organizations.
If you would like to get started with the annual estimate, reach out to our Sales team.
An estimate for the annual subscription will be sent and once you've accepted, we can share the formal invoice. When we have received a purchase order or payment confirmation of the bank transfer, we will update and lock your annual subscription for the year.
There is no annual discount for invoice or bank transfer
Customers paying annually via manual invoice don’t receive the 10% discount available to customers on our V2 billing version that pay in-app via credit card or PayPal.
How do I downgrade once I've paid annually?
Once you’ve paid via invoice, the plan you've subscribed to will be locked within our interface. In order to alter your plan settings, contact our Support team for further assistance.
How can I find my invoices for in-app annual payments?
Annual invoices, or receipts, can be viewed by the Account Owner on the Invoices page. You can read more about finding your invoices in How to Find and Download your Invoices.
What other payment methods are available?
Information on other acceptable methods of payment can be found within Payment Methods.