When yearly payments are set up in-app through your Hotjar dashboard with a credit card or PayPal, a 20% discount prior to VAT is added to your bill. Keep in mind that, this feature is currently for those who are on our V2 billing version.
Automatic yearly payments in-app
Access to your Plans & Billing page
Only Account Owners can access the Plans & Billing page and can alter plans.
Go to the Plans & Billing page.
Choose the plan for your Site and click Update Plans.
Verify Your Organization Details.
Set your payment details.
You will be charged for a year immediately once the upgrade has gone through. If you are upgrading in the middle of a billing cycle, you will be billed at a pro-rata rate.
Accepted payment methods are Credit Card and PayPal. Payments via invoice/bank transfer cannot currently be done in-app, although you can pay manually using invoice/bank transfer. Check out our Payment Methods article for an overview of all payment options.
Click Set Payment Details to confirm purchase.
Yearly payment is non-reversible
Manual invoice payment by bank transfer
Invoice/Bank transfers cannot be done for agencies
Invoicing is only available on a yearly cycle for our Business plans or higher, however, it is not available for agencies or accounts with multiple Organizations.
Customers making yearly payments via manual invoice DO NOT receive the 20% discount available to customers on our V2 billing version that pay in-app via credit card or PayPal.
If you would like to get started setting up a manual invoice payment by bank transfer, reach out to our Sales team for a yearly estimate.
An estimate for the yearly subscription will be sent and once you've accepted, we can share the formal invoice. When we have received a purchase order or payment confirmation of the bank transfer, we will update and lock your yearly subscription for the year.
How do I downgrade once I've paid via a yearly invoice?
Once you’ve paid via invoice, the plan you've subscribed to will be locked within our interface. In order to alter your plan settings, contact our Support team for further assistance.
How can I find my invoices for in-app yearly payments?
What other payment methods are available?
Information on other acceptable methods of payment can be found within Payment Methods.