We have an important update related to Hotjar’s IP addresses.
Please note this change is only relevant if you have previously whitelisted our IP addresses to allow us to access your website or your website’s assets (CSS, images) for Heatmaps and Recordings.
If the above does not apply to you, you can disregard the following information! If you have whitelisted us in the past, please read on:
What do I need to do?
If you have whitelisted our IP addresses in order to allow us to access your website or your website’s assets, you will need to add our new IP addresses to your whitelist to ensure no disruption when the changeover is made.
The new IP addresses are:
Please do not remove the old IP addresses from your whitelist, as they will continue to be used up until the changeover point.
When will this change happen?
The new IP addresses will be changed over at 15:00 CEST on Monday 5th November.
Why are we making this change?
Previously, our users had to whitelist a long list of IP addresses which changed on a frequent basis. After this update, it is our intention not to change these three IP addresses for the foreseeable future. This means users can whitelist just three IPs and not have to worry about any future changes we make to our infrastructure.
That’s all! If you have any questions about this, don’t hesitate to reach out to our support team at email@example.com