Here at Hotjar, we take product feedback very seriously.
We believe that listening to our users and team members - by taking their ideas on board - is a sure-fire way to build a better product. Feedback is used to identify the most important features, ideas, pain points, and opportunities so that you can get more value from our product as efficiently as possible.
How to submit your product feedback
Within your Hotjar dashboard, click Help.
Select Suggest a Feature.
This will take you to our feature request repository.
Search for an idea you'd like to vote for.
Any similar requests that might have been added in the past by other Hotjar users will show. Make sure to upvote the existing request and add comments to provide additional context.
If the feature request has not already been submitted, click Make a Suggestion.
Here you will be able to add a new feature request and add detail notes. Once it is submitted, other Hotjar user's will be able to vote on this request.
What happens to your product feedback
All new requests are open for other Hotjar users to vote on, prioritize and give us further information. This allows us to gauge demand, gather use cases and automatically establish impact and value.
Every quarter our Product Teams hold a product feedback meeting. In these meetings, we discuss the highest priorities for our customers, team members and prospects and look at how the requests align with our own strategy.
As the team finalize the requests that will be delivered, anyone who has submitted or voted on a specific request will be notified when the status of the request is updated.