On 8th February 2019 at 14:20 CEST / 08:20 EST, our engineers identified an issue where the notification e-mails for Incoming Feedback responses weren't being sent.
Why did this issue occur?
A recent update to our e-mail tracking had resulted in an incorrect configuration for the response e-mails.
What effect did this issue have on my site?
This issue should not have had any noticeable effect on your site.
What effect did this issue have on my data?
This issue should not have had any noticeable effect on your data.
What are we doing to ensure it doesn’t happen again?
We're improving the process of how we deploy infrastructure changes through code, to ensure it aligns with production systems.