Segments are a collection of session filters that can be saved for reuse, enabling you to quickly and repeatedly access your most relevant set of filters. You can use the same segments across Recordings and Dashboards.
Segments can only be created for available session filters.
Segments are available on all Observe plans but limited to the session filters allowed by your plan.
Finding and using segments
Segments appear above session filters in Recordings and Dashboards. You'll find several predefined segments already available. You can add to this predefined segments list by creating your own segments, as shown in the Creating and editing segments section below. Clicking on a segment will apply the collection of session filters to your data.
You can use segments to trigger automated Slack messages when Hotjar captures a recording that matches the criteria.
Predefined segments
A description for each of the predefined segments is listed below. The All sessions segment is available and visible for all Hotjar Observe plans.
- All sessions: shows all sessions collected in the last 30 days.
- Direct traffic: shows all sessions without a specific traffic channel assigned.
- Error occurred (available for Observe ScaleBusiness): shows all sessions where a console error happened during the session.
- Mobile users: ignores sessions from desktop and tablet devices, focusing on the mobile experience for the past 30 days.
- New users: shows all sessions from users who have not been tracked by Hotjar in the past year.
- Organic traffic: shows all sessions where Referrer URL indicates traffic from search engines.
- Paid traffic: shows all sessions where the utm_medium parameter indicates paid campaigns.
- Rage clicked: shows all sessions where a rage click happened at least once during the session.
- Returning users: shows all sessions from users who have been tracked by Hotjar at least once in the past year.
Creating and editing segments
Creating segments
As soon as you start applying more than one filter to your Recordings list or Dashboard data, you’ll notice the Save button appear. Clicking Save enables you to choose a name that describes the filter collection you've applied and add your custom Segment to the segments list. Each Segment must have a unique name.
Editing segments
After selecting the Segment you'd like to edit from the segments list, make your edit by adding or removing any applied filters, then click Save and Save changes to update an existing Segment.
If you want to rename an existing segment, open the three-dot menu and click Edit segment. Enter a new name and click Save.
Deleting segments
Open the three-dot menu next to the segment you'd like to delete.
Click Delete segment.
Click Yes, delete segment to confirm. Deleting a segment can't be undone.