Segments allow you to quickly and repeatedly access the most relevant Recordings in your playlist by saving one or more Filters as a view for regular use. We're going to cover:
Finding and using Segments
Segments appear on the left-hand side of your Recordings dashboard. You can search your Segments by clicking on the magnifying glass icon to open Segment search. Segments are split into two categories:
- Predefined Segments created by Hotjar.
- Saved Segments created by your team members based on filtering Recordings.
There are three predefined Segments which will show for all users:
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Last 30 days: shows all Recordings from the past 30 days.
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Favorites: shows all Recordings which have been marked as a "favorite" over the past 7 days.
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Mobile Users: ignores Recordings from Desktop and Tablet devices, focusing on the mobile experience for the past 30 days.
Clicking on both predefined Segments and saved Segments in the list will apply its Filters to the playback list.
Hotjar Business users get one extra predefined segment
Called Recently Rage Clicked, this lets you quickly find users who've raged clicked in the past 7 days.
Creating and editing Segments
As soon as you start making a filter with the Filter Builder, you’ll notice the option to Save as Segment will appear.
You can edit existing Segments by adding (or removing) Filters to a Segment you have selected.
Clicking Save as Segment will allow you to choose a name that describes the Filter you created. (Each segment must have a unique name, so you'll see an error if you try to create a new segment with the same name as an existing segment.)
Who can see a Segment?
Segments belong to the whole Organization. This means that anyone with access to your Site in the Insights dashboard can use your Segments.
Deleting Segments
Click the trash can icon next to the Segment name at the top of your Recordings dashboard.
You'll next see a confirmation modal. Click “Yes, Continue” if you wish to complete the deletion.