What Are Recording Segments?

Segments are a collection of session filters that can be saved for reuse, enabling you to quickly and repeatedly access your most relevant set of filters. Segments are currently only available in our Recordings tool.

• Finding and using Segments
• Creating and editing Segments
• Deleting Segments

Finding and using Segments

Segments appear on the left-hand side of your Recordings list page and you'll find several predefined Segments already available. You can add to this predefined Segments list by creating your own Segments as shown in the Creating and editing Segments section further below. Clicking on a segment will apply the collection of session filters to your data.

Predefined Segments

A description for each of the predefined Segments is listed below. The All users segment is available visible for all Hotjar Observe plans.

• All users: shows all recordings collected in the last 30 days.

• New users (available for Observe Plus, Business, or Scale): shows all recordings from users who have not been tracked by Hotjar in the past year.

• Returning users (available for Observe Plus, Business, or Scale): shows all recordings from users who have been tracked by Hotjar at least once in the past year.

• Mobile users (available for Observe Plus, Business, or Scale): ignores recordings from desktop and tablet devices, focusing on the mobile experience for the past 30 days.

• Rage clicked (available for Observe Business or Scale): shows all recordings where a rage click happened at least once during the session.
• Error Occurred (available for Observe Scale): shows all recordings where a console error happened during the session.

Back to top

Creating and editing Segments

Creating Segments

As soon as you start applying more than one filter to your Recordings list, you’ll notice the Save segment button will appear. Clicking Save segment enables you to choose a name that describes the filter collection you've applied and add your custom segment to the Segments list. Each segment must have a unique name, so you'll see an error if you try to create a new segment with the same name as an existing segment.

Editing Segments

After selecting the segment you'd like to edit from the Segments list, make your edit by adding or removing any applied filters, then click Save segment. This will update the collection of filters that define that segment.

Back to top

Deleting Segments

Click the ellipsis icon next to the segment you'd like to delete.

Click Delete segment from the menu.

Click Yes, Delete Segment to confirm (deleting a Segment can't be undone).

Back to top