On 2019-03-27 at 14:40 CET, our engineers identified an issue where your dashboard was showing a misleading notification about your tracking code status, and sampling evaluation. At 15:05 CET 2019-03-26, traffic level calculation was temporarily paused until 15:30 CET 2019-03-27.
User websites were not affected by this.
Why did this issue occur?
Restarting services caused a pause in our routine updates of recent traffic level calculations.
What effect did this issue have on my site?
This issue did not have any effect on your site.
What effect did this issue have on my data?
Data collection levels remained static from 15:05 CET 2019-03-26 until 15:30 CET 2019-03-27. This means that the sampling rate for your site at 15:05 CET 26-03-2019 carried on until 15:30 CET 2019-03-27.
You can read more about your sampling rate here: https://help.hotjar.com/hc/en-us/articles/360012620453-What-happens-when-I-exceed-my-Hotjar-pageview-limit-
What will we do to prevent this from happening in the future?
We'll be putting in monitors to ensure that the team gets notified when the update is not run as expected.