Hotjar does not provide a way for Hotjar User IDs or the data collected to be linked to your internal IDs/data.
This could soon change!
We're investigating ways of providing this functionality within Hotjar. If you are interested in us providing this functionality, we'd love to hear your feedback. You can give us feedback by filling out this survey.
Our tools are designed to give you a holistic understanding of your visitors’ experience, so you can identify common issues and opportunities for improvement.
We do not believe it’s necessary to identify individuals visitors to get actionable insights - Hotjar allows you to look at how the average person uses a website or app as a whole to provide the context required to make improvements.
You can learn more about Hotjar’s approach to privacy on this blog post by our CEO.