By default, Hotjar does not provide a way for Hotjar User IDs or collected data to be linked to your internal IDs or other data you have about your users.
Sites on a Business or Scale Plan have access to the User Attributes feature. This enables the ability to send extra data to Hotjar over the Identify API, including User ID.
Once User Attributes are being sent to Hotjar, you can
- Filter Recordings by User Attributes (and User ID), as well as view User Attributes within a Recording
- Target Surveys and Feedback widgets by User Attributes (this does not pass the values to responses)
- Perform User Lookup and deletion requests by User ID
More information on how to get started with User Attributes can be found in our article: How to Set Up User Attributes.
If you enable User Attributes, Hotjar does not automatically connect User IDs with Hotjar IDs
If you set up User Attributes, Hotjar does not directly connect User IDs with Hotjar IDs in-app. This is something that you or your development team will need to set up within Hotjar.
For more details, see our article: How to Set Up User Attributes.