View Heatmap that has not captured the screenshot correctly.
Click the Heatmap Help link.
This link can be found at the bottom left-hand side of the Heatmap.
Select Retake Screenshot.
Choose which devices need to have the screenshot retaken.
All three device screenshots can be retaken at one time.
Click Open the page and take the screenshot.
You won't see camera button if Hotjar cookies/scripts are being blocked by your browser
The Retake Screenshot tool requires the Hotjar Tracking Code to be installed and running on the page you would like to capture. We recommend using Chrome for this feature, to avoid adjusting browser settings. Safari and Firefox users may need to adjust their default security settings. If you're having trouble, reach out to our Support team directly to retake the screenshot.
Follow the prompt and click the camera button.
Clicking the camera button will take the screenshot. A pop up will then appear, guiding you back to the Heatmap dashboard.
Wait for your screenshot to process.
Let our retake screenshot tool know if it fixed the screenshot.
If the screenshot has been fixed, you are ready to start analyzing your data. If not, head to our contact form to reach out to our support with the Contact Support button.
