- Recordings playback list: You're here! This is where you find, filter, and access Recordings.
- Recordings player: This is where the magic happens! See how users interact with your site.
- Recordings troubleshooting FAQ: Having any trouble with Recordings? Look here!
If you need advice about configuring data capture, including Recordings capture, visit our guide to configuring Site Settings. Site settings allow you to configure Recordings capture, or toggle them on/off.
Exploring the Recordings dashboard
The Recordings playback list is separated into 5 separate sets of tools.
Let's walk through it, and help you find more information about what you can do with each tool.
- Playback list
- Playback list tools
- Status indicator (edit settings)
Not seeing this interface yet? (Basic only)
When you open your Recordings dashboard for the first time, if you've not yet set up a Recordings Snapshot, you'll be prompted to create one.
1. The Recordings list
Each row in the Recordings list is a separate Recording. You can access each Recording by clicking on the Play icon.
The list allows you to sort Recordings according to session attributes by clicking on the list headings. The "^" or "˅" icon informs the direction of the sort, either ascending or descending order.
Some data types provide more information in a tool-tip from within the Playback List. To activate a tool-tip, hover over the data entry.
The Recordings list also allows you to manage Recordings in some of the columns.
- Clicking on the checkbox for a Recording allows you to select a Recording you want to delete, while clicking on the column header checkbox allows you to select all Recordings on this page. Learn more about deleting Recordings.
- The star icon indicates favorited recordings. Clicking on the star for a recording sets it as a favorite.
- The arrow on the right-most column allows you to share and delete Recordings.
Relevance score and default sorting
2. Recordings list tools
You have three tools available in the Recordings list tools panel.
The first is the already watched toggle. This allows you to select whether you view all recordings, watched recordings, or already watched. This is useful when trying to find new recordings, or only those you've seen before. By default, this is set to Not Watched.
Second, you can show/hide different headings by clicking on the dropdown menu to the top-right of the playlist, next to the Export Recordings button. These session attributes correspond with values present inside the session attributes found inside the Recording player for each Recording.
Third, if you need the data from your Recording list as a CSV, you can click the cloud-shaped button in the top right to have an email with the CSV sent to you. You can read more about Exporting Recordings' metadata.
3. Status indicator
The Status indicator allows you to see at a glance what Recordings settings are enabled. With Admin permissions you can shortcut to the Site Settings if you need to change settings. Basic users also use this indicator to create new Snapshots.
Basic users will see a count of the number of Recordings you have captured in this Snapshot, while Business and Plus users will see how many Recordings your plan can capture in a day. Hovering over the indicator will reveal more detailed information about your Recording settings.
With admin Permissions, you can click Edit Settings to make changes to your Recording settings, or Stop Recordings to stop Recording. Learn more about configuring Recordings capture.
On Basic plans, if your Snapshot has finished collecting Recordings, you will not see this indicator. Instead, you will see a green Start Recordings button at the top of your Recordings dashboard. Learn more about starting Recordings Snapshots.
You might have hundreds or thousands of Recordings that you’ll want to quickly search through. Filters let you quickly search through your Recordings, giving you a list of those that match the filters you choose.
For example, you might only be interested in people who visited your sign-up page but failed to sign-up, in the past 7 days. To see these visits you can click +Add Filter, and select the relevant filters.
Segments let you save these filters to quickly apply these filters again in the future. Rather than having to set these filters up each time, you can save them as a Segment, and click this Segment to apply them again at the click of a button.
You can read more about sub-setting Recordings using Filters and Segments.