On 2019-08-12 at 17:44 CEST / 12:44 EST, our engineers identified an issue which caused some users to see the "Your Hotjar trial has ended" message.
Why did this issue occur?
As part of routine database maintenance, we made some changes to a number of accounts. The changes affected more accounts than intended, causing the trial message to appear.
What effect does this issue have on my site?
Your site is not affected by this issue.
What effect does this issue have on my data?
Your data is not affected by this issue.
What will we do to prevent this happening again?
We are conducting a post-mortem to investigate