On the 28th of August 2019 at 12:07 CEST / 06:07 EST, our engineers identified two issues with recordings.
What effect does this issue have on my data?
The two issues were:
- Between 10:30 CEST (04:30 EST) and 13:00 CEST (07:00 EST) recordings were not created for approximately 50% of our users sites. This has now been fixed, however the recordings lost during this period cannot be retrieved.
- Between the 26th of August 2019 and the 28th of August 2019 at 18:30 CEST (12:30 EST) a small percentage of recordings when viewed, appeared blank or otherwise were not reflecting the actual events taking place. This issue has now been fixed.
What effect does this issue have on my site?
This issue did not affect your site.
Why did this issue occur?
An error was accidentally introduced during work to improve our recordings feature.