On the 10th of September 2019 at 1500 CEST / 0900 EDT, we identified an issue with an update to the Hotjar script causing conflicts with Internet Explorer version 11 (IE11) in certain circumstances.
This affected playback of recordings, shared heatmaps and opening surveys within the IE11 browser.
The issue was resolved on the 11th September at 0930 CEST / 0330 EDT.
Why did this issue occur?
This issue occurred due to an update to a third-party library that uses browser functions that IE11 does not support.
What effect does this issue have on my data?
Survey responses from IE11 were not collected between 5th September at 1400 CEST / 0800 EDT and 11th September at 0930 CEST / 0330 EDT.
This issue had no other effect on data collection.
What effect does this issue have on my site?
This issue did not affect user sites.