Hotjar (“we”, “us”, “our”) has provided below a sample description of our services, such as Observe and Ask products, and the technology involved therein. Please be advised that this description is a template for informational purposes only and is not legal advice.
Our Customers (“you”, “your”) should consult with their own legal/privacy counsel on the information and elements necessary to be included in their own cookie banners, descriptions, and policies. All of Hotjar’s obligations and liabilities to our Customers are outlined in our agreements, and this page does not form part of, or modify, any agreement between Hotjar and our Customers.
- If you use Observe product, you may include the following:
"We use Hotjar on our website(s) and/or app(s) in order to better understand how our users interact with our services and to optimize our services and user experience.
Hotjar allows us to visualize user interactions that helps us better understand our users’ experience to improve our services by identifying issues and friction points. To provide these services, Hotjar uses first-party cookies and other technologies to collect personal data on our users’ behavior, and their devices on our behalf. This may includes personal data like online identifiers (e.g. device's IP address, user ID), identification data (e.g. name, email address, only if we explicitly collect it), technical data (e.g. device type and screen size, browser information), geographic location (country only), behavioral data (interactions with our website/app such as clicks, taps, scrolls), and any additional personal data that may explicitly submit through Hotjar [you should list here the categories of any additional personal data you submit through our product].
Hotjar may reuse this personal data to develop and improve tools and services for us and our users.
For further details, please visit Hotjar’s Trust Portal and Privacy Policy."
- If you use Ask product, you may include the following:
"We use Hotjar on our website(s) and/or app(s) in order to better understand our users’ needs and to optimize our services and user experience.
Hotjar is a voice-of-customer and user insight technology service that helps us better understand our users’ experience (e.g. feedback, survey, or poll responses, session data) and this enables us to improve our services with our user feedback. To provide these services, Hotjar uses first-party cookies and other technologies to collect personal data on our users’ behavior, preferences, satisfaction, and their devices on our behalf. This may include personal data like online identifiers (e.g. device's IP address user ID), identification data (e.g. name, email address, only if it is explicitly requested in the survey), technical data (e.g. device type and screen size, browser information), geographic location (country only), behavioral data (interactions with the survey elements and time spent) and any personal data voluntarily shared by users in open-text fields on the feedback or survey."
- If you use Engage product with Ask product, you may add the following:
"If our users participate in interviews or tests with us, additional personal data (e.g. video/audio recordings, comments shared during sessions) may also be collected by Hotjar on our behalf, to gain deeper insights into user needs and expectations of our services.
Hotjar may reuse this personal data to develop and improve tools and services for us and our users.
For further details, please visit Hotjar’s Trust Portal and Privacy Policy."