User Attribute targeting is only available to Business plan customers on V2 billing
Read more about upgrading to our Business plan. User Attributes are available on V2 billing plans or newer. If you are unsure which billing plan version you are on, read about How to Identify your Billing Version.
User Attributes are facts about your users taken from your site’s data that you can use to more quickly gain insight into the behavior and needs of the users who matter most to your business.
Before you can start using User Attributes, the data for them needs to be sent to Hotjar from your site. Because these attributes come from your site data, Hotjar needs a little extra setup before it has access to them.
Your web developer must be involved during the first two steps to make sure the values you are choosing to target are available within your site.
Setting up User Attributes is a 4-Step Process:
- Decide on the User Attributes most relevant to your business
- Review your privacy considerations
- Enable User Attributes and implement the code using Hotjar's Identify API
- Start using User Attributes in Hotjar!
Decide on the User Attributes most relevant to your business.
You should start by assessing what data from your own site's database you want to send to Hotjar as User Attributes.
Some common uses for User Attributes are:
- Polling only users who have signed up before July 2019
- Asking for Incoming Feedback to all users who purchased a total of $500 worth of product from your site
- Only asking signed-in users to fill out a Survey
A list of the data you'd like to send (users you'd like to target) should be given to your web developer to see if the values are available from your site.
Review your privacy requirements.
Hotjar is designed to help you anonymize data as much as possible by default, making it easy to conform with privacy legislation such as the GDPR without having to undergo too much extra work.
User Attributes are slightly different since they can include Personally-Identifying Information (PII). With User Attributes, we want to empower your ability to manage personal information sent to Hotjar while complying with privacy legislation.
You can read more about Hotjar's stance on privacy on our privacy page. We recommend reviewing your data privacy requirements before implementing User Attributes and request that you have accepted our Data Processing Agreement with us before using this feature.
Since PII must be deleted if a user requests, you are required to send a User ID as part of your User Attribute if you wish to send any PII to Hotjar. More information about deleting PII based on user requests can be found in What are Hotjar's Visitor Lookup features?
Enable User Attributes and implement the code using Hotjar's Identify API.
User Attributes must be installed/enabled with the help of your developer
The ability to send User Attributes to Hotjar will be disabled until you have enabled them in your User Attributes page and successfully added/written the User Attribute code.
On your User Attributes page, find the Site you want to add User Attributes to using the selection drop-down. Click Enable User Attributes.
Your web developer will then need to copy the code and paste it after the Hotjar Tracking Code snippet. It will require additional code to be written to implement it. Detailed coverage of the Identify API is available in the Identify API Reference Guide.
Once your developer pastes the snippet and adds the additional coding, you will be presented with a dialogue box. The pop-up confirms you have reviewed privacy considerations before enabling User Attributes, including agreeing to have signed a Data Processing Agreement with us.
Once enabled, calls to the Identify API will pass User Attribute data to Hotjar for this Site.
It is possible to disable User Attributes on this page as well. Check out How to disable User Attributes for a step by step guide.
Start using User Attributes in Hotjar!
Once you have enabled User Attributes, and your developer has implemented the code necessary to send data to Hotjar, you will start seeing them appear in the User Attributes management page.
Why can't I do more than target Polls and Incoming Feedback with User Attributes?
In the future, we’re planning for all Hotjar tools to be able to take advantage of User Attributes in some way. You will soon be able to filter Recordings by User Attributes, allowing you to segment Recordings. If you had any ideas about what you’d like to see from User Attributes next, let us know!