What is the CCPA?
This page applies to Hotjar’s processing of personal information that is subject to the California Consumer Privacy Act (CCPA).
The CCPA, similar to Europe’s General Data Protection Regulation (GDPR), provides California residents’ with certain rights related to their personal information.
CCPA covers for-profit organizations doing business in California that collect consumers’ personal information but contains minimum thresholds businesses need to meet for the law to apply. The CCPA also uses a different structure from GDPR for imposing fines for businesses that are not complying with CCPA.
The GDPR and the CCPA are distinct enough that companies with customers in both Europe and California need to examine how they treat their personal information in alignment with both pieces of legislation.
Hotjar and CCPA
As a privacy-centric company, Hotjar is excited to see increased regulatory responsibility and better awareness for consumer privacy. In preparation for the CCPA, Hotjar contracted a California based law firm to assess our processes, policies, and service.
Information about some of the steps we have taken in preparation for the CCPA can be found in our Legal Overview section.
If you are a Hotjar customer (e.g., the owner or operator of a Hotjar enabled site), you can also check out how our tools can be used in a manner that supports the requirements of your obligations under the CCPA
- Personal Information Access and Deletion Requests via User Lookup
- Deleting a Hotjar Data Element
- Suppressing Text and Collected Data
- Data Retention of data collected by Hotjar
Categories of Personal Information Processed under the CCPA
The CCPA provides California residents with the right to know what categories of personal information a “business” has collected about them and whether a “business” disclosed that personal information for a business purpose (e.g., to a service provider) in the preceding twelve (12) months.
Under the CCPA, Hotjar acts as a “business” of personal information we process when you visit www.hojtar.com or when you make use of our software as a service (the “Software”) as our customer. However, Hotjar does not act as a “business” of any personal information that we process on behalf of our customers via our customers’ use of the Software on their website(s) (“Customer Personal Information”). To the extent CCPA is applicable, the Hotjar customer is the “business” of Customer Personal Information and Hotjar is a “service provider” of Customer Personal Information.
You can find more information on the categories of personal information processed by Hotjar by visiting our Categories of Personal Data page.