We want you to be happy with Hotjar and love your plan. We provide new customers with a free 14-day trial and a 30-day money-back guarantee when they sign up for a new subscription. More information on this can be found below.
30-day money-back guarantee
If you’re a new Hotjar customer and you are within the first 30 days of starting a new monthly or annual subscription, you’ll receive a full refund.
In order to receive a full refund, the Account Owner must submit a cancellation within the app before the renewal date. If the Account owner does not cancel before the renewal date, a refund will not be provided.
To cancel, the Account Owner can visit this page and then contact us to request a refund.
Important note about refunds
- No refunds will be provided for partially used days or months of any Hotjar subscription.
- No refunds will be provided for recurring subscriptions that are canceled after the renewal date. This includes monthly and annual subscriptions.
You can read more about this in our Terms of Service
If you were charged VAT or GST erroneously, you may be entitled to a partial refund. Keep in mind the following information:
- You must reach out within the same quarter it was charged
- We cannot regenerate the invoice, but we can provide a credit note.
If you have any questions that are not answered here or in our Terms of Service, please get in contact with the Support team using the Contact Us button below.