We’re here to help - but Hotjar doesn’t provide legal advice. This material has been prepared for informational purposes only, and it is not intended to provide, and should not be relied on for legal or compliance advice. We recommend that you work with your own counsel to make sure that it addresses any concerns your business and customers might have.
Terms of Service
Hotjar's Terms of Service (the “Agreement”) are a legal agreement between You as the user and Hotjar Limited, a private limited liability company registered under the Laws of Malta with company number C65490.
You can see our full Terms of Service here.
Acceptable Use Policy
Hotjar’s behavior analytics software is designed for any business selling online. We make it easy to go beyond traditional web analytics and understand what users are really doing on your site.
At Hotjar, we believe we have a responsibility to protect privacy and to offer tools to safeguard data so that trust between website owners, prospects, and customers can be assured and maintained.
You can see our full Acceptable Use Policy here.
Hotjar has a very balanced mutual Non-Disclosure Agreement (NDA). We sign NDAs with potential and current users/customers and suppliers as needed free of charge. In doing so we commit to safeguarding their confidential information as laid down in the provisions of the NDA.
You can see our full Non-Disclosure Agreement here.
Data Processing Agreement
In the course of providing our service, Hotjar may process personal data on your behalf. In order to outline specifics of how we will perform this processing and what our obligations are as well as the obligations of our users/customers we’ve developed a Data Processing Agreement (DPA) that we enter into free of charge with anyone that uses our service and requests it.
The terms of this DPA are already included in Hotjar's Terms of Service and form part of your agreement with us when you sign up to use our Software.
However, should there be a requirement for you to sign a separate DPA with us, you can digitally sign a copy of Hotjar's Data Processing Agreement. Once you sign the agreement, you will immediately receive a fully executed downloadable copy via email.