If you're attempting to use the in-app screenshot Retaker tool, but you don't see the button to capture the new screenshot, there are a few possible causes:
The Hotjar Tracking Code is no longer loading on the target page.
This could happen because the Tracking Code was removed from the page. This can sometimes occur during a redesign of your site.
Solution: Check out the How to Verify Hotjar is Installed guide to make sure your Tracking Code is present. Once reinstalled, you should start seeing the red "camera" button
The Tracking Code is being blocked by browser plug-ins or extensions
Some examples of browser extensions that can prevent the Retaker from working are AdBlock and Ghostery.
Solution: Disable any browser extensions or use a Chrome Incognito browser to see if that solves the issue. Once extensions are disabled, the red "camera" button should appear.
The Tracking Code is being blocked by your browser's security settings.
Try using another browser to confirm if the issue is browser-related. If you are able to use the retake tool in another browser, this means something is preventing the button from showing in your normal browser.
Solution: Configure your browser to allow "third-party scripts", to prevent it from blocking Hotjar. Guides to finding your browser settings to enable/disable "third-party scripts" are available for Safari, Firefox, and Chrome.