From Friday July 1, 2022 we're moving accounts that were created before April 20, 2022 to our updated pricing model.
Under the updated pricing model, we've grouped Surveys and Feedback into a separate product called Ask that’s priced based on the number of responses you want to collect across Surveys and Feedback. Heatmaps and Recordings will be grouped into a separate product called Observe and will still be priced based on the number of daily sessions.
Both products, Observe and Ask, will have the Basic (free), Plus, Business, and Scale plans available, and the selected plan can be different for each product.
See the Updating our pricing model blog post for all the details on this update.
Documents mentioned in the video: Hotjar IPs and How to Retake a Heatmap Screenshot
Hotjar servers need access to the assets on your site to generate Heatmaps successfully. When the CSS looks broken like the example screenshot below, this typically means our servers have difficulty fetching some of the CSS files from your server.
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There are a number of things which could cause this. Here are the known reasons why sites may block Hotjar from accessing CSS:
- Blocking access based on geolocation (specifically Ireland), or your site only allows certain IPs to access assets
- Blocking based on domain/referrer
- Blocking based on lack of cookie/sessionStorage
- Blocking based on password-protection, preventing assets from being accessed directly through their URL, or blocking requests to specific endpoints
Solution:
To fix this for all future Heatmaps and any Heatmaps for which you retake the screenshot, most issues with referrer and IP blocking can be addressed by:
- Allowing the IP addresses listed in Hotjar IPs.
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Allowing the domain/referrer http://local.hotjar.com
- We suggest allowing the domains *.hotjar.com especially for applying CSS to Heatmaps. This is not needed for CSS in Recordings.
If you use a Content Delivery Network (CDN), Web Application Firewall (WAF), or any other service that sits between your server and the rest of the web, then you may need to make the changes within those services as well as on the server.