From Friday July 1, 2022 we're moving accounts that were created before April 20, 2022 to our updated pricing model.
Under the updated pricing model, we've grouped Surveys and Feedback into a separate product called Ask that’s priced based on the number of responses you want to collect across Surveys and Feedback. Heatmaps and Recordings will be grouped into a separate product called Observe and will still be priced based on the number of daily sessions.
Both products, Observe and Ask, will have the Basic (free), Plus, Business, and Scale plans available, and the selected plan can be different for each product.
See the Updating our pricing model blog post for all the details on this update.
Hotjar is currently having issues when it comes to downloading very long Heatmaps within Chrome. If you are getting a "failed-network" error, try downloading your Heatmap in a Firefox or Safari browser.
If Firefox and Safari are not working, reach out to our support team for further troubleshooting.
How to download a Heatmap as an image
While viewing your heatmap, click on the download icon and select Download JPG. This will download a JPG image file of your heatmap.
How to download Heatmap data as a CSV file
While viewing your heatmap, click on the download icon and select Download CSV. This will download a CSV file of your heatmap's data that includes: the Element CSS selector, Total # of clicks, Visible in image, and percentage of total.