Very long Heatmaps sometimes fail to download in Google Chrome
Hotjar is currently having issues when it comes to downloading very long Heatmaps within Chrome. If you are getting a "failed-network" error, try downloading your heatmap in a Firefox or Safari browser.
If Firefox and Safari are not working, reach out to our Support team for further troubleshooting.
How to download a heatmap as an image
While viewing your heatmap, click on the download icon and select Download JPG. This will download a JPG image file of your heatmap.
How to download heatmap data as a CSV file
While viewing your heatmap, click on the download icon and select Download CSV. This will enable you to export a CSV file of your heatmap's data that includes: the Element CSS selector, Total # of clicks, Visible in image, and percentage of total.