Hotjar is currently having issues when it comes to downloading very long Heatmaps within Chrome. If you are getting a "failed-network" error, try downloading your Heatmap in a Firefox or Safari browser.
If Firefox and Safari are not working, reach out to our support team for further troubleshooting.
Unable to download CSV or share Continuous Heatmaps
Continuous Heatmaps do not currently offer the option to publicly share or export data (.CSV). Our team is working on introducing this functionality. For more details on what features we plan to include with Continuous Heatmaps, check out our Product Roadmap.
To download an image file of your Continuous Heatmaps, look for the Export JPG icon above your Continuous Heatmap screenshot.
Screenshot above applies to Continuous Heatmaps only.
To download a Manual Heatmap, check out our article on How to Share and Export Data.