From Friday July 1, 2022 we're moving accounts that were created before April 20, 2022 to our updated pricing model.
Under the updated pricing model, we've grouped Surveys and Feedback into a separate product called Ask that’s priced based on the number of responses you want to collect across Surveys and Feedback. Heatmaps and Recordings will be grouped into a separate product called Observe and will still be priced based on the number of daily sessions.
Both products, Observe and Ask, will have the Basic (free), Plus, Business, and Scale plans available, and the selected plan can be different for each product.
See the Updating our pricing model blog post for all the details on this update.
Your Site settings page allows team members with Admin level permissions or higher to manage your site's information and capture settings. It is separated into 5 sections.
- Session capture: allows you to quickly turn Recordings and Heatmaps data capture on or off and also needs to be enabled to send User Attributes with Survey responses.
- Site information: basic information about your site.
- Session targeting and tracking: change capture behavior for Recordings and Heatmaps.
- Data suppression: control what data should not be sent and stored to protect user privacy.
- IP blocking: manage IP addresses Hotjar should not capture traffic for.
Finding Site settings
Site settings are accessed from your Site list.
Click on Settings, then Sites & Organizations
Select the Site whose settings you want to edit.
Click on the cog icon next to the Site settings you need to edit.
Session capture applies to both Recordings and Heatmaps.
Keep in mind that disabling session capture will stop all new data collection for both Recordings and Heatmaps.
The session capture toggle allows you to toggle data capture on or off. This will immediately stop all data collection for Recordings and Heatmaps. When session capture is disabled, Feedback and Surveys will continue gathering user responses. However, User Attributes will not be sent with Survey responses as session capture needs to be enabled for this to occur.
Updating Site Information
The Site Information section allows you to change basic information about your Site.
- Site Name: this changes the site's URL inside Hotjar. The URL you set does not have any bearing on what pages Hotjar will track. By default, Hotjar will track all pages the Hotjar tracking code is installed on.
- Industry / Sector: the option you choose here may affect what resources Hotjar may send you to help you get more out of Hotjar.
- Legal Name: Hotjar's feedback tools sometimes display your site's legal name, taken from this field.
Changing session targeting & tracking settings
Page-specific and Event-triggered session tracking is only available on paid Observe plans.
Page-specific and Event-triggered session tracking can be enabled on sites using an Observe Plus plan or higher. You can view our available plans on our Pricing page
You have different options for configuring how Hotjar captures user sessions:
- Capture sessions shorter than 30 seconds: Allow Hotjar to capture Recordings shorter than 30 seconds. Otherwise, those sessions will be ignored.
- Start capturing sessions on specific pages or when a custom event fires: Specify which pages or events should cause Hotjar to begin tracking the user's session. We have articles that cover session targeting and Events in more detail.
- Tracking URL changes: Determine which way Hotjar should evaluate URLs on your site. This is primarily used with single-page applications. Learn more about URL tracking settings.
- Allowed iframe domains: Allow self-hosted iframes to appear inside the Recording player or in a Heatmap. Note that there are significant limitations around the use of iframes with Hotjar. Learn more about iframes in Recordings, or iframes in Heatmaps.
Data suppression prevents Hotjar from gathering personally-identifying information (PII) from your users. Since every site potentially has different types of PII content, Hotjar offers a range of settings. Learn more about data suppression in Hotjar.
It's sometimes useful to block your Team Members from being tracked in Hotjar. If they are on a static IP address or an IP address from a set range, then Hotjar can be configured to avoid capturing their data.
Click on Block a New IP to add a new IP address to the list. The first column in each row should be a description for the IP address, with the second an IP address or regular expression for ranges of IP addresses.
If a user is on a dynamic IP address, IP blocking may not help. How to Stop Hotjar From Collecting your Data goes into more detail about how your team members can prevent Hotjar from tracking them.