In Site settings, you can manage your Site's information, session capture, data suppression, and IP blocking. Each Hotjar Site has a separate Site settings page. Any team members with Admin permissions can make changes to Site settings.
In this article, you'll learn:
- How to edit your Site settings
- What you can manage within specific Site settings categories
- How to turn session capture on or off
- How to capture sessions shorter than 30 seconds
- How to block your own IP
- How to suppress keystrokes in collected data
- How to adjust your Site settings to track Single Page Applications
How to edit your Site settings
You can access Site settings from Sites & Organizations.
Click your profile photo, then click Organization settings.
Click the gear icon to open the Site settings page for that specific Site.
Adjust session capture settings or expand the Site settings sections to edit fields related to the specific category.
Session capture applies to both Recordings and Heatmaps.
Disabling session capture will stop all new data collection for both Recordings and Heatmaps.
The Session capture toggle allows you to toggle data capture on or off. When session capture is disabled, it will immediately stop all data collection for Recordings and Heatmaps. Feedback and Surveys will continue gathering user responses. However, User Attributes will not be sent with survey responses as session capture needs to be enabled for this to occur.
Site information: Changing the name, URL, industry, and legal information for a Site.
The Site Information section allows you to change basic information about your Hotjar Site.
- Site Name: this determines your Site's name. We recommend using the name of your organization or company.
- Site URL: this determines the Site's URL inside Hotjar. The URL you set in this field does not determine which pages Hotjar will track. Only pages where the Hotjar tracking code is installed can be tracked, regardless of the URL shown here.
- Industry / Sector: Hotjar may send you educational resources based on this selection to help you get the most out of your Hotjar experience.
- Legal Name: Hotjar's Feedback tools can be configured to display your website's legal name. If used, the name will be taken from this field.
Session targeting & tracking: Customize when and how you capture sessions.
Page-specific and Event-triggered session tracking is available on Observe , or plans.
Page-specific and Event-triggered session tracking is available on Observe or plans.
This section enables you to configure your session targeting and tracking settings:
- Capture sessions shorter than 30 seconds: Allow Hotjar to capture Recordings shorter than 30 seconds. Otherwise, those sessions will be ignored.
- Start capturing sessions on specific pages or when a custom event fires: Specify which pages or Events cause Hotjar to begin tracking the user's session. We have articles that cover session targeting and Events in more detail.
- Console Tracking: Capture users' browser console logs to help you troubleshoot issues. For more details, see our How to Use Console Tracking for Finding Errors article.
- Tracking URL Changes: Determine which way Hotjar evaluates URLs on your site. This is primarily used with single-page applications. You can learn more about this in our Hotjar on Single Page Apps article.
- Allowed iframe Domains: Allow self-hosted iframes to appear inside the Recording player or in a Heatmap. Note that there are significant limitations around the use of iframes with Hotjar. Learn more about iframes in our Can I Track iframes Inside Heatmaps and Recordings article.
Data suppression: Control which data you do not want to be sent and stored on Hotjar.
Data suppression prevents Hotjar from gathering personally-identifying information (PII) from your users. Since every site potentially has different types of PII content, Hotjar offers a range of settings. Learn more about data suppression in Hotjar.
IP Blocking: Manage IPs from which Hotjar should not capture sessions.
If you don't want to collect session data from your own Team Members, it's possible to block their sessions by IP address.
IP blocking will only work on a static IP address or IP addresses from a fixed range. If a user is on a dynamic IP address, IP blocking may not help. Instead, check out How to Stop Hotjar From Collecting your Data.
Click on Block a New IP to add a new IP address to the list, or click Block your current IP to automatically add the IP address you're currently connected to. The first column in each row needs to be a description of the IP address, such as the individual's name or office location. The second column is used to enter an IP address or regular expression for ranges of IP addresses.
Only use IP blocking for static IP addresses using IPv4 format
Dynamic IP addresses change periodically, so Hotjar won't be able to block them consistently if used. Instead, only block static IP addresses that do not change over time. Also, the IP block feature only supports IPv4 format (x.x.x.x) or Regular Expressions. Hotjar does not accept IPv6 format (y:y:y:y:y:y:y:y).
How to turn session capture on or off
Use the toggle at the top of Site settings to switch the session capture on or off.
How to capture sessions shorter than 30 seconds
To optimize your session allowance and increase the quality of insights, Hotjar captures sessions that are longer than 30 seconds by default. However, in some scenarios, you might want to capture shorter sessions as well.
Go to Site settings > Session targeting & tracking to change this default configuration.
How to block your own IP
If you don't want to collect your own session data, you can configure Hotjar to exclude certain IPs from tracking.
To set this up, go to Site settings > IP blocking.
How to suppress keystrokes in collected data
Hotjar offers multiple data suppression options to ensure compliance with data privacy regulations.
To manage data suppression options, go to Site settings > Data suppression.
How to adjust your Site settings to track Single Page Applications
Hotjar allows Single Page Application tracking by default. However, if your URL doesn't change when a user navigates through your application, you should adjust your Hotjar tracking settings.
To set this up, go to Site settings > Session targeting & tracking.