From May 2, 2022 Hotjar will no longer capture pages that are served to end users over HTTP instead of using HTTPS.
From May 2, 2022 we will no longer capture pages that are served using the HTTP protocol. This is to provide a more secure experience in Hotjar. We will only capture those pages being sent over HTTPS. In addition to Heatmaps and Recordings, this affects Feedback widgets and Surveys which won't display on pages using HTTP. For help on moving your site to HTTPS see this guide from Google on the steps you can take.
Recordings start collecting data as soon as the Hotjar Tracking Code is installed and session capture is enabled. Data is collected across all pages on your site that have the Tracking Code installed and there's no need to manually start and stop the Recordings tool. In this article, we'll step through how to set up and view Recordings.
Already set up Recordings and looking for filtering or troubleshooting help?
Verify that session capture is enabled by clicking on the traffic coverage widget in the top-right corner of the page.
The traffic coverage widget shows you information about your daily session capture settings, which apply to both Recordings and Heatmaps. If session capture is not enabled, you'll see a yellow Session capture is currently disabled message at the top of the page. Clicking on the link inside that message to Enable session capture in Site Settings takes you to the session capture configuration page.
Only team members with Admin permission levels can edit your session capture settings. To learn more, see our article on Configuring Site Settings and our article on What is a session? to understand how sessions and traffic coverage work.
In the session targeting settings of your site, you can choose to start capturing sessions based on the URL that is visited (session capture affects both Recordings and Heatmaps). This feature is only available on paid Observe plans and for more details on setting this up, see our How to trigger Recordings and Heatmaps based on URLs article.
After waiting for users to visit your site, go to your Recordings page and you should see new recordings.
To get an overview of the different sections shown on your Recordings page, see our Recordings Playback List Guide.
Not seeing any recordings?
If you've waited a good amount of time for users to visit your site and you're still not seeing any recordings, see our Troubleshooting FAQs for Recordings article for guidance on why Hotjar isn't capturing any sessions on your site.
From your Recordings playlist page, click on the Play button next to a recording you'd like to view.
The Recordings player will appear in a new tab and start playing that recording. To find out more about interacting with the Recordings player, visit our Recordings player Guide.
On the Recordings playlist page you can also apply filters to display only sessions matching your criteria.
For more detail on the available Recording filters and example use cases, see our article on What are Recordings Filters?
Click Save segment to save a set of filters as a segment for repeated viewing.
Segments are only available for sites on our paid Observe plans.
Segments enable you to save one or more filters as a view that you can revisit regularly in the future, without needing to add the same filters again. To learn more about setting this up, visit our article on What are Recording Segments?