From Friday July 1, 2022 we're moving accounts that were created before April 20, 2022 to our updated pricing model.
Under the updated pricing model, we've grouped Surveys and Feedback into a separate product called Ask that’s priced based on the number of responses you want to collect across Surveys and Feedback. Heatmaps and Recordings will be grouped into a separate product called Observe and will still be priced based on the number of daily sessions.
Both products, Observe and Ask, will have the Basic (free), Plus, Business, and Scale plans available, and the selected plan can be different for each product.
See the Updating our pricing model blog post for all the details on this update.
Feedback and Survey notifications
Email notifications can be enabled to alert you when there is a new Feedback widget or Survey response.
Go to Notifications in the Settings menu.
Choose the notifications you'd like to enable.
Hotjar will send billing notifications to the Account Owner when the Account has been charged. If other team members need to receive billing notifications, the Account Owner can add additional emails within Settings.
Only the Account Owner has access to the Invoice page to modify billing notifications.
To see who the Account Owner is, visit the Team page while logged into Hotjar.
Click on Invoices in the Settings menu.
On the right-hand side of the page, under Billing notifications, click Update Email Addresses.
Add the additional email addresses here, separated by a comma.
Feedback widget responses via Slack
The Hotjar Slack integration can be enabled to send notifications to specified Slack channels when new Feedback widget responses are submitted.
For full details on how to set up this integration, check out our article on Using Hotjar with Slack.
The Slack integration is available on both the Observe and Ask Business and Scale plans
Hotjar's integration with Slack is available on both the Observe and Ask Business and Scale plans. If you're interested in upgrading, follow the steps in our guide How to Upgrade your Hotjar Plan.