You can set up email notifications within Hotjar to let you know when specific events occur, such as a charge being applied to your Account, or a daily report of responses from a Survey.
Ensure you receive notifications by allowing Hotjar's email addresses
All billing-related notifications will come from payments@hotjar.com and all tool-related notifications will come from noreply@hotjar.com.
Feedback and Survey notifications
Email notifications can be enabled to alert you when there is a new Feedback widget or Survey response.
Go to Notifications in the View profile menu.
Choose the notifications you'd like to enable.
If these checkboxes are enabled, you will receive email notifications.
Billing notifications
Hotjar will send billing notifications to the Account Owner when the Account has been charged. If other team members need to receive billing notifications, the Account Owner can add additional emails within Settings.
Only the Account Owner has access to the Invoice page to modify billing notifications.
To see who the Account Owner is, visit the Team page while logged into Hotjar.
Visit your Invoices page.
On the right-hand side of the page, under Billing notifications, click Update email addresses.
Add the additional email addresses here, separated by a comma.
All email addresses listed will receive all future billing notifications starting on the next issued invoice.
Feedback widget responses via Slack
The Hotjar Slack integration can be enabled to send notifications to specified Slack channels when new Feedback widget responses are submitted.
For full details on how to set up this integration, check out our article on Using Hotjar with Slack.
The Slack integration is available on both the Observe and Ask Business and Scale plans
Hotjar's integration with Slack is available on both the Observe and Ask Business and Scale plans. If you're interested in upgrading, follow the steps in our guide How to Upgrade your Hotjar Plan.