If you do not have a Hackerone account
Or are not a developer, head to our most popular Troubleshooting documents for Recordings, Heatmaps, and Feedback widgets for more help.
No technology is perfect, and Hotjar believes that working with skilled security researchers across the globe is crucial in identifying weaknesses in any technology. Hotjar encourages responsible disclosure through the HackerOne program.
Our program provides us with the ability to continually monitor and review our application, and where necessary identify and remediate risks.
If you believe you've found a security issue in our product, we recommend reaching out to our Support team below to request an invite to the program.