Certain countries may restrict Hotjar from capturing data from users on their networks. To the best of our knowledge, this is currently limited to the United Arab Emirates.
As far as we understand it, the UAE government's TRA (Telecommunications Regulatory Authority) has made a decision to block Hotjar. Unfortunately, we have been unable to establish the reasons why. From our research, we found this list of reasons why the TRA blocks sites and resources.
While Hotjar does not fall into any of these categories, we remain a blocked resource in the UAE. Hotjar will continue to monitor the situation and we hope to be able to make our product available to users in the UAE region.