Your Hotjar Site is on a Basic plan
Continuous Heatmaps are only available on Business and Plus plans. Customers on a Hotjar Basic plan will collect Heatmaps in the form of snapshots.
If you'd like to upgrade your plan to use Continuous Heatmaps, see our Plans page for more details.
Heatmaps are now based on continuous capture across all Business and Plus plans. This means Hotjar now captures data automatically and continuously across your site. With user session data constantly flowing into Heatmaps, you'll get access to insight with no setup, and no wait.
- How Continuous Heatmaps work
- How to view a Heatmap
- How to change your Heatmap Settings
- Troubleshooting FAQs
Session capture needs to be enabled to capture Heatmaps
Continuous Heatmaps are based on sessions. In your Site settings, make sure that session capture is enabled and that you are tracking the pages you would like to see in Heatmaps.
How Continuous Heatmaps work
Heatmaps are available automatically and they start collecting data as soon as the Hotjar Tracking Code is installed. Minimal configuration is required; just ensure that session capture is enabled within your Site settings and Heatmap data will be collected alongside Recordings.
Heatmaps are generated from sessions instead of pageviews. Based on your plan, each Site on your Account has a daily session capture (Recording) rate. Below are the Daily Session Rates on Hotjar plans:
|
Plan Billed Monthly |
Pageview Collection Rate |
Daily Session Rate |
|
Basic |
2,000 pageviews/day |
|
|
Plus $/€39 |
10,000 pageviews/day |
100 sessions |
|
Business $/€99 |
20,000 pageviews/day |
500 sessions |
|
Business $/€189 |
50,000 pageviews/day |
1,500 sessions |
|
Business $/€289 |
120,000 pageviews/day |
2,500 sessions |
|
Scale $/€389 |
200,000 pageviews/day |
4,000 sessions |
|
Scale $/€589 |
400,000 pageviews/day |
8,000 sessions |
|
Scale $/€989 |
800,000 pageviews/day |
15,000 sessions |
|
Need more? |
If your plan covers all your site traffic, then all sessions will be captured. It is worth noting that there are some reasons why Hotjar may not be able to capture all users. If you're unsure about whether Hotjar is capturing all potential traffic, you can see what percentage of your traffic is covered in the top right-hand corner of all pages inside Hotjar insights.
Remember, the collection of Heatmap data is based on your session capture. If you would like to learn more about sessions and traffic coverage as they relate to Continuous Heatmaps, check out our article on What is a session?.
How to view a Continuous Heatmap
You first need to verify that session capture is enabled.
You can verify this by visiting Heatmaps in your Hotjar Account and checking the traffic coverage widget in the top-right corner of the page.
If you hover over this widget, you will see more information about your daily session capture settings, which will apply to both Recordings and Continuous Heatmaps.
If session capture is not enabled, you will see an orange 'Session Capture Disabled' button at the top of your Heatmap dashboard, which takes you to the session capture configuration page. To learn more, please see our article on How to Configure Site Settings.
Click on Heatmaps in the Hotjar dashboard.
Enter the URL of your Heatmap or select from the Popular pages list.
Using the search bar at the top of your Heatmap dashboard, you can view a heatmap for any page you've tracked by entering the URL here. You can also adjust your report targeting to suit your needs, including:
- Single page
- Single page with Exact Match
- All pages containing
- All pages starting with
- All pages ending with
To learn more you can check out our article on URL Filtering for Continuous Heatmaps.
You can also select a page from the Popular pages list. This list shows the pages across your site that have collected the highest amount of session data over the past 30 days.
Click 'View Heatmap'.
The Heatmap should appear within 90 seconds.
Select the date range that you're interested in.
Our date ranges include relative ranges and a custom date range option. Relative ranges allow you to see Heatmap data from up to 12 months in the past:
Custom Date ranges allows you to view Heatmap data from a specific time period, up to 12 months in the past.
Selecting a custom date range is useful if you want to compare Heatmap data before and after changes were made to your web page or product.
The screenshot is captured from the last Recording in the selected date range.
If the screenshot doesn't show as expected, you can try to capture a new screenshot. To do this, select the Get Latest Screenshot button that can be found when you hover over the screenshot from message.
You can find more details in our FAQ page on how to Get Latest Screenshot.
Why am I not seeing a Heatmap for the URL that I enter?
- If you’re not seeing any results on desktop, check the tablet and mobile tab.
- If no data is being returned for your Heatmap, check to see if you have any Recordings for the URL you want to view. If you have no Recordings, this means that there is no data for this URL.
- If using Single page with Exact Match, make sure you enter the URL exactly as it appears in the browser, which may include a trailing backslash, or protocol (HTTP or HTTPS).
- If the page you're trying to view a Heatmap for has dynamic or slow-loading content, our screenshot tool may have issues showing a complete screenshot. This is a current limitation with Continuous Heatmaps that our team is working to address.
How to change your Heatmap settings
Session capture and targeting settings are now managed in the Site Settings page accessible from your Site list or the “Capturing X sessions / day” widget in Heatmaps and Recordings.
Once session capture is enabled in your Site Settings, then Heatmaps will automatically be collecting data based on those sessions and no configuration is required.
It is important to remember, only Admin users have the option to modify session capture settings.
Click on Sites & Organizations in your Settings menu.
Select the cog icon of the Site whose settings you want to edit.
For more information on how you can configure Hotjar to capture user sessions, you can check out our documentation on How to Configure Site Settings.
There are some changes to how Heatmaps look
Continuous Heatmaps is an evolving feature so you may notice some changes. Some features in the previous version are not yet available. You’ll also now see a label indicating the timeframe for the data displayed and a message that tells you when the screenshot was taken. If you wish to see your Manual Heatmaps, click “Switch to Manual Heatmaps” in the top right corner.