Please see the below list of sub-processors that Hotjar has engaged with, the country they operate from, and the service(s) they provide.
|Amazon Web Services||Ireland||Cloud Service Provider||Shared Responsibility Model|
|Datadog||Germany||Real-time alerts and monitoring service||Security, Data Protection, and Compliance practices|
|Sentry||USA||Application monitoring and error tracking||Security and Compliance commitments|
|Altinity||USA||ClickHouse Data Warehouse||Security and Governance commitments|
|OpenAI||USA||AI Provider (optional, only if you choose to use AI powered features)||Security & Privacy commitments|
|Affiliate Sub-Processor||Country||Service||Sub-Processor Measures|
|Hotjar Germany GmbH||Germany||Hotjar affiliate||Data Safety, Privacy & Security|
|Hotjar Web Services Spain, S.L.||Spain||Operational support||Data Safety, Privacy & Security|
|Hotjar UK Limited||UK||Operational support||Data Safety, Privacy & Security|
|Hotjar Netherlands BV||Netherlands||Operational support||Data Safety, Privacy & Security|
|Hotjar Web Portugal, Unipessoal LDA||Portugal||Operational support||Data Safety, Privacy & Security|
|Engage Product specific Sub-Processor||Country||Service||Sub-Processor Measures|
|Microsoft Azure||Ireland||Cloud Service Provider||Privacy in Azure|
|Twilio Inc.||Ireland||Video hosting provider||Security and Compliance commitments|
|PostMark||USA||Email delivery service||Security and Compliance commitments|
Hotjar is committed to ensuring that all of its sub-processors have the appropriate legal and security safeguards in place to ensure that your data will remain protected to the highest standards. This includes signing a Data Processing Agreement (together with Standard Contractual Clauses, where applicable) with all of our sub-processors and ensuring they all have supplementary measures in place, where applicable.
Should Hotjar need to designate further sub-processors or make any change to the existing sub-processors, Hotjar will inform its customers and give customers ten (10) business days from giving notice to reasonably object to these changes.