- The Heatmap does not appear correctly, can I retake the screenshot?
- What happens to snapshots?
- Will I be able to see Heatmaps for all pages across my site?
- Why can’t I see Heatmap reports for some of my pages?
- How do I know what the right plan for my site is?
- What is the retention period for Continuous Heatmaps data?
The Heatmap does not appear correctly, can I retake the screenshot?
If the Heatmap screenshot does not appear as expected, you can try retaking the screenshot. To do so, hover over the 'Screenshot taken' message as shown below and click 'Get Latest Screenshot'.
If your screenshot isn't capturing properly with our Continuous Heatmap tool, it is best to try capturing the data with our snapshot-based Heatmap method.
You can follow our step by step guide to setting up a Heatmap with snapshots in Creating your First Heatmap.
We are working to build better functionality that will allow you to troubleshoot issues like this within our Continuous Heatmap tool. You can follow along with what we are working on in our Product Roadmap.
What happens to snapshots?
Heatmaps that were previously created in the form of snapshots will still be available. You can access these by clicking ‘Switch to Manual Heatmaps’ at the top right of the main Heatmaps page within Insights.
You will be able to view Heatmaps for all pages that have the Hotjar Tracking Code installed. If you do not see a Heatmap report for a certain URL, you may need to review your Session targeting and tracking or consider upgrading to capture more data.
Why can’t I see Heatmap reports for some of my pages?
Continuous Heatmaps are based on your session capture settings, which means session capture must be enabled and your targeting settings should include any pages you’d like to analyze in Heatmaps.
You may need to wait for more data to be captured on your website. If you’re viewing a specific device – such as desktop, tablet, or mobile – we may not have gathered data for visitors on this type of device yet. If you had visitors to this page but none of those visitors’ sessions were captured by Hotjar (based on a random sample of visitor sessions), you may consider upgrading to capture more data.
How do I know what the right plan for my site is?
How much data you capture is based on how many sessions are available in your plan. If your plan covers all your site traffic, then all sessions will be captured. If you exceed your daily Recording rate, Hotjar will sample your traffic.
To learn more about your daily session capture rate and continuous sampling, you can check out our article on What is a session?.
What is the retention period for Continuous Heatmaps data?
Continuos Heatmaps will have a retention period of one year, the same as existing snapshot-based Heatmaps. We are working to introduce functionality that will allow you to download and export Continuous Heatmaps, as well as select specific date ranges. For more details on what to expect, you can check out our Product Roadmap.