The updated pricing model is relevant if you're using Feedback or Surveys
If you don’t use Hotjar’s Ask tools (Feedback or Surveys), you don’t need to do anything and you won’t pay more in the updated pricing model.
What’s happening?
- From July 1st 2022, it will no longer be possible to collect unlimited responses across Feedback and Surveys on all Hotjar plans.
- From July 1st 2022, all Hotjar accounts (with the exception of those with yearly subscriptions - see below) will have separate plans for Observe (Heatmaps & Recordings) and Ask (Surveys & Feedback).
- If you don’t choose an Ask plan for your site by July 1st 2022, your site will default to the Ask Basic (free) plan.
- The Ask Basic plan has an allowance of 20 responses per month across Feedback and Surveys. This includes 3 feedback widgets and 3 surveys, and doesn’t have advanced features for customization, targeting, and analysis.
Key points to note
- Your current Hotjar plan, priced based on the number of sessions you wish to capture per day in Heatmaps and Recordings, will automatically become your Observe plan. Your price and session allowance won’t change.
- Your new Ask plan will be priced based on the number of responses you wish to collect per month in Feedback and Surveys. Ask Plus, Business, and Scale are paid plans and include more responses as well as more advanced features.
- Accounts with yearly subscriptions will continue to have unlimited responses on their current plan until their next renewal date after July 1.
Visit our Pricing page for the latest pricing and plan details or visit our Hotjar Plans page to see FAQs about Hotjar plans.