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Hotjar is committed to providing a service that allows companies of all shapes and sizes to see web experiences through their customer's eyes. Our wide-ranging user-base means that we handle legal, privacy, and security requests from a broad approach, to keep things simple for anyone to get started.

You can find more information about compliance such as GDPR, CCPA or our policies here.

However, occasionally we understand that our customers have more tailored or custom needs in regards to legal documents or security due diligence. We are happy to consider and review these requests and in doing so you would agree to an annual Hotjar Scale plan or multiple plans with an equivalent value (starts at $/€ 389 per month) once your requests are fulfilled and you have decided to move forward.

The form below will get you in touch with a Sales Coordinator and you’ll immediately receive any resources to help get your request started. Before you share your documents, you'll be asked to review ours first.

We take time to evaluate each custom request on a case-by-case basis but can't guarantee all requests can be fulfilled.

If your account owner is not available.

Follow the instructions here before submitting a ticket. This will allow our support team to help you more quickly.

Choose one of the following verification methods:
Upload an HTML file to your oldest Site
Add a DNS TXT entry on your oldest Site

Our support team require these steps to be completed before we can transfer account ownership.

A ticket is not required if the account owner is available. Please follow the steps below:

Only the current Account Owner can transfer ownership to another team member within Hotjar. Read more.

Average support ticket resolution time: 1-2 Business Days

Hotjar Funnels and Forms have been retired

Head to our recent blog post for more information on our decision. Forms and Funnels will be fully retired by December 14th, 2020 for all accounts. Accounts made after August 24th, 2020 will not have access to these tools.

In the meantime, we compiled a few workarounds on how you can use our other tools to track your funnels and forms.

Average Help Center resolution time: 6-7 Minutes

Here are some articles that may help: