Accounts
Once you sign-up for Hotjar, you will create a Hotjar account and you will automatically become the account owner of that account. As you sign-up, you will also enter details for your Organization. Every Hotjar account is made up of at least one Organization – but can include an unlimited number of Organizations.
Note
If you were invited to Hotjar as a user under another account's Organization, you will not have a conventional 'account' within Hotjar, as described above. Please contact support if you believe this is the case, so we can update your user type.
Organizations
An Organization represents a legal entity that owns one or more Sites. If you want to add a Site that is owned by a client, you are required to set this up as a separate Organization. This requirement allows Hotjar to sustainably offer 'unlimited Sites' to our users.
Note
Only the account owner is able to add/delete Organizations on the account and the option to do so will not show on the dashboard unless logged in as the account owner
Sites
Each Organization can have an unlimited amount of Sites as long as they are all owned by that Organization. It is important to keep in mind that each Site will need to be on its own plan. You will be given a unique Hotjar Tracking Code for each Site added.
Warning
All users added to an Organization receive access to all Sites that fall under the Organization.
Note
Only an account admin or the account owner is able to add/delete Sites on the account and the option to do so will not show on the dashboard unless logged in as the account owner or an account admin