On the 10th of June 2019 at 11:30 CEST / 06:30 EST, our engineers identified an issue impacting our ability to calculate or recalculate funnels.
What effect does this issue have on my data?
- If you edit and save an existing funnel this will cause the funnel to be recalculated based only on data collected after the 26th of May 2019.
- If you create a new funnel then only data collected from the 26th of May 2019 onward will be included in that funnel rather than the advertised 90 days.
Funnels that were created more than two weeks ago, which you have not edited/saved, are not affected.
We have corrected the underlying cause of this issue and data collected from the 26th of May 2019 onward will be retained as normal.
What effect does this issue have on my site?
This issue has no impact on your site.
Why did this issue occur?
An incorrect configuration was applied to our storage system which deleted funnel visit data created before the 26th of May 2019.