There can only be one Account Owner per Hotjar account. The Account Owner has permission to add/edit/delete an Organization on the account, change account settings, and manage plans and billing information. For more information on permission levels, check out Team Member Permissions.
Changing the Account Owner applies to the entire account and all Organizations and Sites listed on the account. If you need to change the owner of a single Site or Organization listed on your account, you can follow these steps to Transfer a Site or Organization. to a different account.
Only the current Account Owner can make this change.
Check your Team page to see who your current Account Owner is and ensure that the new owner is already added to your Account.
Is your current Account Owner unavailable?
If this is the case, check if the current Account Owner's emails are being forwarded to you or a colleague's email address. Your company's IT department could also temporarily reactivate the Account Owner's email to allow you to quickly go through the ownership change.
Once you have access to the Account Owner's email, complete the password reset process. You can then log in using these credentials to change Account ownership using the steps below.
If you no longer have contact with your Account Owner or access to their emails, contact our Support team to verify ownership of the Account and help you further.
Is your current Account Owner available?
The current Account Owner can make the ownership changes while logged into Hotjar. It is important to keep in mind that this change will:
- Give the new Account Owner increased team member access, allowing them to edit and access everything in the Account.
- Merge other Organizations into the Account if the new owner is already the Account Owner for a different Account.
- Not remove the old Account Owner's access to Organizations inside the Account. See our guide on revoking team member access to remove the old Account Owner's access.
- Not result in any lost data.
Go to your Preferences.
Click Change Account Owner.
Submit your password and agree to the terms.
Once the changes are submitted, ownership will be transferred to the new Account Owner.