This FAQ explains how sampling and pricing work during your move from Hotjar to Contentsquare.
Why isn't my account on 100% data capture?
By default, Contentsquare operates on a 100% data capture model to power advanced features like automated error tracking and full journey analysis.
To minimize the price increase in your move from Hotjar, we have applied a custom sampling rate and a 1-year Hotjar Loyalty Discount to minimize the price increase and help with the transition.
Your personalized email communication shows the sampling rate and pricing that apply to your account.
How was my assigned sampling rate calculated?
We evaluated your historic traffic and sampling levels in Hotjar to establish a minimum sampling threshold required to deliver rich, reliable insights in Contentsquare.
Why am I seeing a price increase if my data is sampled?
Your new plan unlocks enterprise-grade analytics, journey analysis, and AI capabilities that were not available in Hotjar, along with expanded session volume.
The applied discount and sampling rate shield you from the full list price of these advanced capabilities and help keep the price increase manageable during your transition.
Your personalized communication shows:
- The standard list price for 100% data capture
- Your transitional price
- Your Hotjar Loyalty Discount percentage for the first year
- Your assigned sampling rate
How does sampling work in Contentsquare?
In Hotjar, traffic was capped dynamically on a daily basis, such as up to a certain number of sessions per day.
In Contentsquare, traffic is sampled evenly across the entire month. For example, a 20% sampling rate records roughly 1 out of every 5 sessions continuously across the month.
What happens if my traffic increases during the month?
Monthly sampling spreads your quota across standard monthly traffic. If site traffic surges significantly, such as during peak promotional periods or sales, your monthly quota may be consumed faster and could be reached before the end of the month.
If your quota is reached before the month ends, analytics collection and Session Replay recording stop until the next billing cycle. Voice of Customer responses can continue if you have not reached your separate response quota.
What happens to my discount and sampling rate after Year 1?
Your Hotjar Loyalty Discount is active for 1 year to assist with your move to Contentsquare.
Your custom sampling rate remains fixed to provide ongoing cost protection beyond your first year. The end of the discount period does not automatically change your sampling rate.
Can I change or adjust my sampling rate?
Sampling rates are customized based on account traffic and plan parameters. If your traffic needs change or you need an adjustment, you can request an evaluation of your sampling rate through Contentsquare Support.
Please include that you are requesting a sampling rate evaluation. Sampling adjustments are handled on a case-by-case basis by Support and Operations and cannot be self-served. A change is not guaranteed.
Learn more about the move to Contentsquare
For more detailed information about the overall transition period and what to expect, check out the Moving from Hotjar to Contentsquare FAQs.